Webhooks & Escalation Triggers

When an inquiry requires human intervention, WeaveDesk posts an HTTP POST event to your configured webhook URL.

Payload Example: conversation.escalated_to_human

{
  "event": "conversation.escalated_to_human",
  "timestamp": "2026-10-08T14:32:00Z",
  "data": {
    "conversation_id": "conv-101",
    "visitor": {
      "name": "Elena Rostova",
      "email": "elena@techflow.io",
      "company": "TechFlow Labs",
      "intent_score": 94
    },
    "trigger_reason": "confidence_below_threshold",
    "confidence_score": 0.62,
    "last_visitor_message": "Can we talk to an account rep about enterprise SLA?"
  }
}